Terms & Conditions

These terms and conditions (‘Terms‘) cover the use of our services and apply to all users (‘you‘) of the website and our web app (https://curaleafclinic.com/) and of our services. For the purpose of the services, you may be a referrer of a patient to receive our services or a patient.

Please read these Terms carefully before using our services. If you do not agree to these Terms, you should cancel any appointment and exit this website.

You must be at least 18 years old and resident in the UK to use our services, unless otherwise agreed between you and us.

1: Who we are and how to contact us

1.1. Who we are
We are Sapphire Clinics (London) Limited T/A Curaleaf Clinic (‘Curaleaf Clinic‘, ‘we‘, ‘us‘ or ‘our’), registered in England under company number 11934279. We are part of the same group as Sapphire Medical Clinics Limited, registered in England under company number 11927140 which is responsible for certain other corporate activities.

1.2. How to contact us
To contact us please email [email protected] telephone our team on 020 7467 8345.

1.3. How we contact you
We may contact you via email, text, telephone or by written communication according to the information provided in the Curaleaf Clinic Web App and your personal communication preferences. We may also contact you via a general notice on the website.

2: Definitions

2.1 In these Terms the following definitions apply:

• Application means an application submitted either (i) on the Curaleaf Clinic Web App by a patient or (ii) through a third-party website if submitted by a Referrer, for an Appointment.
• Appointment means an appointment with a Clinician at a Curaleaf Clinic.
• Annual Fixed-Term Subscription means a Subscription purchased for a fixed period of one year, paid for in full upfront, which is non-refundable (subject to Section 8 and Section 9.5) and has no cancellation notice period during its term.
• CBMP means a cannabis-based medicinal product.
• Clinician means a Curaleaf Clinic clinician who is a qualified medical professional based in the UK and engaged by the Curaleaf Clinic.
• Curaleaf Clinic Web App means the web app which must be used in order to book an Appointment.
• Monthly Rolling Subscription means a Subscription that renews automatically each month and can be cancelled subject to the notice period specified in clause 9.4.
• Pay Per Appointment means where you choose to pay each time that you have an Appointment.
• Referral means a referral of a patient for an Appointment by a Referrer to Curaleaf Clinic.
• Referrer means any GP or medical consultant based in the UK who refers a patient for an Appointment.
• Services means a Curaleaf Clinic’s services for Appointments with Clinicians which may or may not lead to a prescription of a CBMP.
• Subscription means a subscription to our Services, which may be a Monthly Rolling Subscription or an Annual Fixed-Term Subscription, as detailed on the Curaleaf Clinic Web App and which entitles you to receive a number of Appointments during a Subscription Period.
• Subscription Period means the period during which a patient has a Subscription with us (either monthly rolling or a fixed 12-month term for the Annual Fixed-Term Subscription).
• Terms of Treatment means the separate document which will be provided to patients for signing during their Appointment if they are to be prescribed a CBMP.

3: FOR REFERRERS: Terms of Referrals

3.1. You agree that only Referrers can refer their patients to us for an appointment at a Curaleaf Clinic. You understand that falsifying Referrals constitutes a criminal offence, which could lead to criminal prosecution.

3.2. You can refer your patients by phone, email or via our website. Appointments are subject to availability and remain at our entire discretion, subject to the Terms of Treatment agreed by the patient upon booking of the Appointment.

3.3. We reserve the right to request additional information regarding an incomplete referral.

3.4. You understand that there is no guarantee that the Clinician will provide your patient with a prescription for CBMPs following their Appointment. You agree that the Clinician might, if they consider it clinically appropriate, prescribe conventional medical treatment before prescribing your patient CBMPs.

3.5. You understand that prescriptions will only be issued where clinically appropriate, lawful and after an appointment has occurred, subject to your patient’s agreement of the Terms of Treatment and following a multidisciplinary team (MDT) review.

4: FOR PATIENTS: Our contract with you

4.1. Please note that we only offer Services to patients in the UK. Our website is solely for the promotion of our services in the UK. Unfortunately, we do not accept requests for Appointments from addresses outside the UK.

4.2. Your order for the Services. By submitting an Application for an Appointment on the Curaleaf Clinic Web App or upon our receipt of your Application details via a Referral, you are making an offer to purchase our Services.

4.3. We will consider whether your Application or the Referral means that you are suitable for our Services. Your offer will only be accepted by us and a contract formed when we have approved your Application/the Referral. We reserve the right to reject any offer for Services at our discretion, for any or no reason.

4.4. You will be notified of our acceptance of the Application/the Referral via email and SMS (if you have elected to receive SMS messages from us), and you will then be invited to book an Appointment at the appropriate Curaleaf Clinic on the Curaleaf Clinic Web App.

4.5. If we cannot accept your order for the Services. If we are unable to accept your order for the Services, we will inform you of this via email and will not charge you for the Services. This might be because (without limitation), we have not considered that your medical history is suitable for our Services.

4.6. You promise that all information that you supply to us in connection with these Terms is accurate and not misleading and that you will tell us if there are any important changes at any time. You agree to disclose to us all medical or other substances that you are currently taking or might be taking in the future. You agree to tell your Clinician about any experiences of altered mental status or possible known medical side effects of the use of any CBMPs.

5: FOR PATIENTS: Appointments

5.1. Following your Appointment, if you are a patient who suffers from a condition which may not be treated effectively with conventional medicinal treatments, you may be prescribed CBMPs where it is believed that you could reasonably derive clinical benefit through the use of the prescribed products.

5.2. Our Services comprise the organisation of Appointments at a Curaleaf Clinic only which may or may not lead to a prescription of a CBMP. We do not, and Curaleaf Clinic do not purchase, stock nor sell CBMPs.

5.3. You understand that there is no guarantee that a Clinician will provide you with a prescription for CBMPs at or after your Appointment. You agree that your Clinician might, if they consider it clinically appropriate, prescribe conventional medical treatment before prescribing you CBMPs.

5.4. You accept that the Clinician will only provide you a prescription for CBMPs strictly where they deem it clinically appropriate and subject to the Terms of Treatment which will be provided to you prior to your Appointment.

6: FOR PATIENTS: Pricing

6.1. Where to find the price for the Services. The price of the Services (including the pricing structure for a Monthly Rolling Subscription, an Annual Fixed-Term Subscription, or pay per appointment) will be as set out on the Curaleaf Clinic Web App at the time you place your order for the Services. Our fees and charges may change at any time, but price changes will not affect any Services or Annual Fixed-Term Subscriptions that you have already ordered at the time of the changes. Changes to Monthly Rolling Subscription fees are addressed in clause 7.6.

6.2. Appointment costs. The cost of an Appointment will vary depending on whether you choose to Pay Per Appointment or purchase a Subscription (either Monthly Rolling or Annual Fixed-Term). The respective costs are set out on the Curaleaf website and the Curaleaf Clinic Web App and may vary from time to time.

7: FOR PATIENTS: Payment terms

7.1. Registered debit or credit card. Upon booking an Appointment or purchasing a Subscription, you will need to submit details of debit or credit card details, including a billing address for the card, which we will store securely.

7.2. What happens if we got the price wrong. We take all reasonable care to ensure that the price of the Services advised to you is correct. However, it is always possible that, despite our best efforts, some of the Services we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the Services’ correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the Services’ correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.

7.3. Pre-authorisation of your debit or credit card. By submitting your order for the Services, you expressly agree that we may pre-authorise the debit or credit card which is registered to you with any charges payable in respect of the Services that you have ordered. On acceptance by us of your order, you expressly agree that we may automatically take payment of the charges for the relevant Services from the debit or credit card registered when you book an Appointment or purchase a Subscription (as applicable). If we are unable to pre-authorise or process payment of the relevant charges to your registered debit or credit card for whatever reason (whether due to due to your own action or omission or the action or omission of any third party), we will not be able to provide the relevant Services and we will still be owed the fees and charges incurred by you personally, which we may take formal action to recover.

7.4. Subscription patients only: Subscription fees vary depending on the type of Subscription chosen (Monthly Rolling or Annual Fixed-Term) and the payment plan selected (where applicable), as detailed on the Curaleaf Clinic Web App.[GU1] [AS2]

7.4.1. Annual Fixed-Term Subscription Fee. The fee for the Annual Fixed-Term Subscription covers a 12-month period and must be paid in a single upfront lump sum at the time of purchase via the debit or credit card registered with your Application. Subject to Section 8 and Section 9.5, this fee is non-refundable.

7.4.2. Monthly Rolling Subscription Fee. The fee for the Monthly Rolling Subscription is charged monthly (“Monthly Payment”). The specific amount will be notified to you at the time you take out your Subscription. (Modification: Removed confusing reference to annual upfront payment for the monthly option, assuming the Annual Fixed-Term replaces this concept).

7.5. Monthly Rolling Subscription patients only: Monthly Payments. You understand and accept that where you choose the Monthly Rolling Subscription paid via Monthly Payments, each Monthly Payment will automatically be charged to the debit or credit card registered with your Application without notification each month during the Subscription Period.

7.6. Monthly Rolling Subscription patients only: changes to the Subscription fee. You agree to pay the Monthly Rolling Subscription fee at the rate notified to you at the time you take out your Subscription. We may modify the price of any Monthly Rolling Subscription fee from time to time, but any change to the Subscription fee will not take effect until 3 months after we notify you. We will always inform you by email if the Monthly Rolling Subscription fee will be increased you can always choose not to renew your Subscription in accordance with clause 9.4.

7.7. Monthly Rolling Subscription patients only: Subscription renewals. You understand and accept that your Monthly Rolling Subscription will automatically renew after each month on a rolling basis. Upon renewal, we will charge the current Monthly Rolling Subscription fee using the debit or credit card registered to you. Unless you tell us otherwise, we will assume that you want to pay for your renewed Monthly Rolling Subscription fee via Monthly Payments and we will take payment accordingly. You can notify of us at any time that you do not wish to automatically renew your Monthly Rolling Subscription at any time via email and in accordance with clause 9.4 below.

7.8. You are responsible for all charges incurred in your name. Any and all charges, without exception, incurred are the responsibility of the patient who registered with us. We do not accept payment by insurers on your behalf, unless expressly agreed in writing by us in advance.

7.9. Self-issuing refunds. If you use chargeback services available via your payment card provider in an attempt to self-issue refunds and we are successful in disputing any chargeback with your provider, you will pay our reasonably-incurred fees and costs in relation to administration and legal work in disputing your claim. You agree to pay such fees to us in cleared funds no more than 30 days from the dispute being successfully decided in our favour. We reserve the right to cancel any Appointments you have booked if we are successful in disputing any chargeback with your provider.

7.10. Subscription patients only: what happens if you fail to make a Monthly Payment? Monthly Rolling Subscription patients only: If any Monthly Subscription Payment cannot be taken from the debit or credit card registered to you, we have the right to suspend your Monthly Rolling Subscription and any Services that you have ordered/ booked until the relevant payment has been received. In the event of a failed payment, a reminder will be sent to you via the email address registered to you. We will attempt to take the relevant payment twenty-four (24) hours after the reminder email. If payment fails for a second time, your Subscription and any Appointments that you have ordered/booked will be cancelled. We will not be obliged to refund any Monthly Payments that you have paid previously (in respect of Subscription services that you have already received). Our normal cancellation provisions will apply in respect of any related Appointments.

8: FOR PATIENTS: Waiving your statutory right to cancel during the Cooling-Off Period

8.1. Statutory 14-day ‘Cooling-Off’ Period. In most cases, where you purchase goods or services online, you have a statutory right to cancel your order within fourteen (14) days after the day on which the contract is entered into (‘Cooling-Off Period’) without giving any reason. In our case, this applies when you apply to purchase our Services.

8.2. Waiving your right. When you submit your Application or we receive an Application via a Referral, you have the option to waive your statutory right in respect of the Cooling-Off Period. If you choose to waive your rights in this way and your Application is approved, you will be able to make a booking for an Appointment that is scheduled before the expiry of the Cooling-Off Period. Once you have waived your statutory right in this way and you have attended an Appointment, you will not have the right to cancel the Services during the Cooling-Off Period or receive a refund of any charges that you have paid in respect of the Services. If you choose not to waive your statutory right in this way, you acknowledge that we will not perform the Services for you during the duration of the Cooling-Off Period.

8.3. Subscription Users. You understand and accept that by registering for Subscription, you are agreeing that we can start to provide the benefits of the Services to you during the Cooling-Off Period.

8.4. If you cancel during the Cooling-Off Period and you have not attended any Appointments at the time of your cancellation, then we will give you a full refund of the Annual Fixed-Term Subscription Fee or the first Monthly Payment (as applicable) that you have paid.

8.5. Pay Per Appointment patients. You understand and accept that by booking a Appointment, you are agreeing that we can start to provide the benefits of the Services to you during the Cooling-Off Period.

8.6. If you cancel during the Cooling-Off Period and you have not attended any Appointments at the time of your cancellation, then we will give you a full refund of the fees and charges that you have paid.[GU3]

8.7. When your refund will be made. We will make any refunds due to you as soon as possible and in any case within ten (10) working days of your telling us you have changed your mind.

9: FOR PATIENTS: Other cancellation rights

9.1. All patients: you may cancel an Appointment at any time on giving 72 hours’ notice. You may cancel any Appointment at any time by emailing us or cancelling on the Curaleaf Web Clinic App. If your cancellation is successful you will receive an email from us to that effect. You will not be charged if you cancel an Appointment up to 72 hours before the scheduled start time of the relevant Appointment.

9.2. Pay Per Appointment patients only: you will be charged if you cancel an Appointment on less than 72 hours’ notice. If you cancel an Appointment within 72 hours of the scheduled start time of the relevant Appointment, you will be required to pay the full charge for the relevant cancelled Appointment. This is to cover our reasonable costs incurred for each Appointment.

9.3. Subscription patients only: if you cancel an Appointment on less than 72 hours’ notice, this constitutes one of your allotted Appointments. If you cancel an Appointment within 72 hours of the scheduled start time of the relevant Appointment, please note that this constitutes one of your allotted Appointments that you are eligible to under the Subscription.

9.4. Monthly Rolling Subscription patients only: cancellation of Subscription. Subject to your statutory rights (as described above), you can cancel your Monthly Rolling Subscription at any time during the Subscription Period with 3 months’ notice except that following your initial sign up to a Subscription, you may only give the 3 months’ notice after 1 month from your initial sign up. If you paid an initial lump sum for a period (if applicable), you will be entitled to a pro rata refund for the remaining months of the Subscription Period, not including the 3 months’ notice period (or 4 months’ period following initial sign up). If you make Monthly Payments, you understand and accept that we shall be entitled to take payment (from the debit or credit card registered to you) for the total amount of 3 months’ or 4 months’ worth (as applicable) of Monthly Payments covering the notice period.

9.4a. Annual Fixed-Term Subscription patients only: Cancellation. The Annual Fixed-Term Subscription is for a committed 12-month period and is non-refundable (subject to your statutory rights in Section 8 and your rights under Section 9.5). There is no option to cancel this Subscription early for a refund after the Cooling-Off Period has expired (as detailed in Section 8) unless the specific circumstances in Section 9.5 apply. No cancellation notice period is required or applicable as the term is fixed for 12 months and paid upfront. You may cease using the Services at any time during the 12-month term, but no refund for any unused portion of the term will be provided.

9.5. You may also cancel the contract for Services for the following reasons:

9.5.1. If the Services are faulty or misdescribed;

9.5.2. If we have told you about an upcoming change to the Services or these terms which you do not agree to;

9.5.3. If we have told you about an error in the price or description of the Services and you do not wish to proceed;

9.5.4. If there is a risk that supply of the Services may be significantly delayed because of events outside of our control which persist for more than 6 weeks;

9.5.5. If you have a legal right to end the contract because of something we have done wrong.

In such circumstances, we will refund any sums you have paid in advance for Services which will not be provided (including a pro-rata refund for any unused portion of an Annual Fixed-Term Subscription), and you may also be entitled to compensation.

9.6. Our right to cancel an Appointment:

9.6.1. In case of Clinician availability issues, we reserve the right to contact you in order to re-arrange your Appointment or to offer you a refund. A refund in this scenario is not subject to the 72-hour cancellation condition if the Appointment is re-organised by us.

9.6.2. We reserve the right to cancel your Appointment on notice (and provide you with a refund) if:

9.6.2.1. you do not provide any additional information requested prior to the Appointment; or

9.6.2.2. we believe that you (be it the patient/ their parent/ their guardian/ their carer) are not behaving reasonably and are not treating the Clinicians and staff with appropriate respect or you are demonstrating abusive behaviour towards our Clinicians or staff.

9.6.2.3. we have reasonable grounds to suspect or determine that you have attempted to defraud or have defrauded the company, including but not limited to providing false or misleading information (in breach of clause 4.6), misrepresenting eligibility for services, or engaging in fraudulent payment activities (such as misuse of payment methods or chargebacks as described in clause 7.9).

GENERAL TERMS: FOR PATIENTS AND REFERRERS

10: Changes to Terms

10.1. We may amend these Terms from time to time. Every time you wish to use our services, please check these Terms to ensure you understand the Terms that apply at that time. If we make any material changes to these Terms, we will use reasonable efforts to give you notice prior to the change becoming effective. Any change will be effective immediately when the revised Terms are posted on our website. You should stop using our website and our services if you do not agree to any changes.

10.2.These Terms were most recently updated in April 2025.[GU4] [AS5]  We recommend that you print and keep a copy of these Terms.

11: Our right to terminate for your breach

11.1. Our right to terminate. We may end the contract between us, terminating your right to use the Services, if:

.           11.1.1. For Subscription patients only: you do not make any payment to us when it is due, as required by these Terms;

.           11.1.2. For all patients and Referrers: you breach any of these Terms.

12: Our responsibility to you

12.1.If we breach this contract or are negligent, we are liable to you for foreseeable loss or damage that you suffer as a result. By ‘foreseeable’ we mean that, at the time this contract was made, either it was clear that such loss or damage would occur or you and we both knew that it might reasonably occur, as a result of something we did (or failed to do).

12.2.We are not liable to you for any loss or damage that was not foreseeable, any loss or damage not caused by our breach or negligence, or any business loss or damage including any loss of revenue or loss of profits suffered by you.

12.3.Nothing in these Terms excludes or limits our liability for any death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit.

13: Events outside of our control

13.1.We are not responsible for delays outside our control. If our supply of the Services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay, you may contact us to cancel the appointment and receive a refund for any services you have paid for but not received.

14: Data protection.

14.1.For further information about cookies on our website and how we use your personal information, please see our Privacy Policy.

14.2.Please visit our Privacy Policy to see how we store, analyse and publish your data as part of an anonymised aggregated data set in a UK registry, the Curaleaf[GU6] [AS7] Access Scheme, for the purpose of research and for the advancement of treatment of patients with CBMPs. This is in full compliance with the applicable data protection regulations including the Data Protection Act 2018.

15: Intellectual property

15.1. We are the owner or the licensee of all intellectual property rights in the Curaleaf Web Clinic App, our website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

15.2.Our status (and that of any identified contributors) as the authors of content on our website and on the Curaleaf Web Clinic App must always be acknowledged.

15.3. You must not use any part of the content on our website or the Curaleaf Web Clinic App for commercial purposes without obtaining a licence to do so from us or our licensors.

15.4. If you print off, copy or download any part of our website or the Curaleaf Web Clinic App in breach of these terms of use, your right to use them will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

16: Disclaimers

16.1. The Curaleaf Web Clinic App and our website are made available free of charge. We do not guarantee that the Curaleaf Web Clinic App or the website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

16.2. You are also responsible for ensuring that all persons who access the Curaleaf Web Clinic App or our website through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

16.3.The information disclosed by us on the Curaleaf Web Clinic App and our website is indicative only. The information available on the Curaleaf Web Clinic App and our website should not be relied upon as a substitute for seeking appropriate individual medical advice or services.

16.4. Although we make reasonable efforts to update the information on the Curaleaf Web Clinic App and our website, we make no representations, warranties or guarantees, whether express or implied, that the content is accurate, complete or up to date. We accept no responsibility for any consequences relating directly or indirectly to any action or inaction you take based upon such information.

17: Laws relating to CBMPs

17.1. You are aware that the laws in relation to CBMPs vary internationally and you understand that it may be illegal for you (or your patient if applicable) to take CBMPs outside of the UK. We do not represent that content available on or through our site is appropriate for use or available in other locations.

17.2. You are aware that it is illegal to distribute, share or sell any of CBMPs to any other party.

18: Accuracy of the websites we link to

18.1. Where our website contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.

19: Responsibility for viruses

19.1. We do not guarantee that the Curaleaf Web Clinic App or our website will be secure or free from bugs or viruses.

19.2. You are responsible for configuring your information technology, computer programmes and platform to access the Curaleaf Web Clinic App and our website. You should use your own virus protection software.

19.3. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful.

19.4. You must not attempt to gain unauthorised access to our website, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

20: Your right to link to our website

20.1. You may link to our website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

20.2. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

20.3. You must not establish a link to our site in any website that is not owned by you.

20.4. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

20.5. We reserve the right to withdraw linking permission without notice.

21: Complaints

21.1. If you have any complaints about our services, you can submit a complaint via email to [email protected]

22: Transfer of these terms

22.1. We may transfer our rights and obligations under these terms to another organisation. We will always tell you if this happens and we will ensure that the transfer will not affect your rights under the Terms. These Terms are between you and us. No other person shall have any rights to enforce any of its terms.

22.2. If a court finds part of these Terms are void, unenforceable or illegal, the rest will continue in force. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

23: Governing law

23.1. These Terms are governed by English law and the English courts shall have exclusive jurisdiction in respect of any disputes arising under these Terms.